Due to the unprecedented workload and essential hygiene measures during the coronavirus pandemic, we are revising the hours the shop doors will be open for visiting customers.

As of Tuesday 2 June our new open hours will be:

Tuesday - Friday: 10 - 4.30

Saturday: 9 - 5.30 

Sunday and Monday: Closed

 

We would also like to remind you that although some coronavirus restrictions across the country are being relaxed, the disease is still present and we still need to keep customers and staff safe.

Your first point of contact should be email activfolkestone@gmail.com and we aim to reply within 24 hours.

We will continue to answer the phone during open hours, but we are a small team and not always able to take all calls, so you may get an automated reply during busy periods or when the store is closed.

If you choose to visit the shop please remember that for the safety of everyone we have restricted numbers in store, so you may need to queue to enter. We also politely ask you to respect our 2m social distancing measures - that means 2m from staff and other customers. Feel free to use the hand sanitiser provided.

Finally, we are doing our best to provide everyone a good level of service on new sales and in the workshop, especially to NHS workers. But during these difficult times we are not always able to act as quickly as we would like. When we rely on others to deliver bikes and parts it is very difficult to estimate accurate delivery times at present, so we thank all our wonderful customers for your understanding and continued support in these challenging times.