Open: Monday: 9am - 7pm | Tuesday - Saturday: 9am - 5.30pm | Sunday: Closed

01303 240110

ACTiV Customer Reviews

1 All
When you find yourself becoming good friends with the staff and management of a shop you know it's a good one. And this is a great one. Well worth a (regular) visit and the Thursday night rides are great too.
-- via Facebook
Always very friendly and helpful...
-- via Facebook
A bit of a drive for us Rochester kids, but @activfolkestone just gave my bike the servicing of its life! The gears change like bullets now………….From @ Love Rochester
-- via Twitter
Another Big thank you to Steve H Michael Butler Jack Spicer for all there help with my new Bontrager Rxl wheelset had a good first ride out on them this morning wow its no myth about buying a good set of wheels I would say they have given me 4mph boost easy and took my average up by 2mph on the route I took today I have gone tubeless and I think that is the way forward with bontrager r3 tubeless on the rxl tubless ready wheels thanks everyone at Activ.
-- Kev
I came in yesterday and had a bike fitting with Michael. (I'm sure that was his name, I was too excited about my bike to remember).I was very impressed and grateful for the time he spent with me making sure I was set up correctly on the bike. He made sure I was comfortable on the bike and I would get the most out of the bike. It was brilliant and I would recommend the service I received to everyone.So worth supporting your local stores and not just buying of the internet.All the staff seem very helpful and want to help make your shopping experience enjoyable.Just wanted to express my gratitude to all.
-- via Email
Good morning one and all, I just want to say a big thank you for your help, guidance and assistance with the repair of my Raleigh bike. As you know, I was pretty down hearted when the damage occurred but having picked my bike up on Monday, I am thrilled to bits with the repair and modifications that have been made. It feels like a brand new bike, not having ridden for four weeks. A particular thanks to Steve and Josh for their help with this. It is very reassuring to know that I am dealing with knowledgeable technicians and will continue to use your services for the future maintenance of my bike. I took up serious cycling in 2010 for health reasons and have really got the bug. It is wonderful to have the bike back in the condition that it is. I will continue to recommend you , as I have done in the past and wish you and your business every success. You deserve it. Many thanks,
-- Peter Whibley
Great service friendly staff, we've used them for years and they have always been fab for service and purchases!
-- via Facebook
This bike shop is excellent. Friendly knowledgeable staff who are always helpful and give loads of free advice. An invaluable shop to a novice cyclist like myself, they are always happy to check bike over meaning I can enjoy cycling knowing that my bike is safe and reliable. Thank you all of you.
-- via Facebook
Thanks for the help and water today!
-- via Facebook
Great shop with friendly staff that know what they're talking about which is nice to see these days. Most other places just want to sell you anything & don't seem to spend the time with you to find out what you're after nor do they offer the service you'd get from these guy's & girls. Keep up the good work :-)
-- via Facebook
Amazing service, called at 10am...new bike prepped and all measured and fitted by 4pm!
-- via Facebook