Open: Monday: 9am - 7pm | Tuesday - Saturday: 9am - 5.30pm | Sunday: Closed

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Terms and conditions of use

Rules and Regulations

Making an order from this website constitutes a legally binding contract which shall be governed by the laws of the United Kingdom. If you require shipping abroad please ask for a quote first.

Please note that payment shall be taken in full for orders placed online at the time of the order.

Your rights are set out in the Distance Selling Regulations, which includes your right to cancel. You have the right to return goods for a full refund for a period of seven days from when they are delivered. In order to return any goods, please follow our returns procedure laid out below.

Please note that goods returned under these regulations should be fit for resale, namely:

  • Clothing should be unworn apart from what is reasonable to confirm fit.
  • Goods should whenever possible be returned in their original packaging.
  • Goods should show no signs of wear / use.

Faulty Goods

In the event of goods which you have bought from us proving to be faulty, please follow the returns procedure laid out below. In the first 12 months from the date of the purchase, we will at our discretion exchange or repair faulty goods. It is your duty to return goods to us and we may at our discretion return goods to the manufacturer for report and / or for the purposes of product improvement. Some goods may offer a longer warranty. Please note that any warranty in excess of 12 months is purely with the manufacturer and you should contact them directly.

Goods will not be considered faulty if they have been used for a purpose for which they are unsuitable, failed to be maintained in a reasonable manner, modified or otherwise treated in an unreasonable manner.

Please note that many items sold for "competition" or "racing" purposes have been developed to give maximum performance. As such they may offer a considerably reduced service life compared to that expected of typical consumer equipment. They may also endure or cause excessive stresses to themselves or related components, reducing life expectancy. Wear in this manner will not be considered faulty.

Returns Policy

If you wish to return items to us, please contact us via email or telephone. Please tell us your name and your order reference number. We will supply you with a returns number. When you send goods back to us, please show the returns reference number on the outside of the packaging and send the goods via a carrier which offers proof of delivery. Where possible goods should be returned in their original packaging, further packaging may then be required to reasonably protect the goods in transit. Send returned goods to:

Returned Goods,
ACTiV Cycles,
145 Sandgate Road,
Folkestone,
Kent
CT20 2DA
UNITED KINGDOM
 

Your Privacy

For more information please see our full privacy policy.

Cookies are used by this site as a functional part of its operation.

A cookie is a small file which is placed on your computer's hard drive by your browser. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Accuracy

All information on this website is believed to be correct to the best of our ability. Much of the information is based on that supplied by the manufacturers, due to ongoing improvements products may vary slightly. Pictures provided are for guidance purposes only. Due to the variation of computer equipment, colour images may not be reproduced accurately.

Fitness for Purpose

It is your responsibility to ensure that parts you purchase are suitable for the use to which you wish to put them. If you require guidance, please contact us prior to purchase, when we will be pleased to advise on the use of our range of products. This advice should not be taken to overrule any specifications or restrictions placed on the products by the manufacturer.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.